Refund policy

 

Return and Refund Policy

We value our customers and strive to provide the best quality products. If you're not completely satisfied with your purchase, our return and refund policy is designed to help you with a smooth and transparent process. Please review the guidelines below based on product categories.

1. Rackets

  • Eligibility for Return: Rackets can be returned within 15 days of purchase if unused, undamaged, and in their original packaging, including plastic wrapping and tags.
  • Refund Options: A full refund will be issued to your original payment method after inspection.
  • Conditions: If the racket has been used, modified, or shows signs of wear, it will not be eligible for return or refund.

2. Balls

  • Eligibility for Return: Balls can only be returned if unopened and unused in their original packaging within 7 days of purchase.
  • Non-Refundable: Opened or used balls are not eligible for return or refund due to hygiene and performance concerns.
  • Refund Options: Refunds will be processed to the original payment method.

3. Bags and Backpacks

  • Eligibility for Return: Bags and backpacks can be returned within 15 days if unused and in original condition with all tags attached.
  • Refund Options: A full refund or exchange is available after inspection.
  • Conditions: Any damage, stains, or missing parts will make the item ineligible for a return or refund.

4. Shoes

  • Eligibility for Return: Shoes can be returned within 15 days if unworn and in their original box with tags intact.
  • Conditions: Shoes showing signs of wear or damage are not eligible for return.
  • Refund Options: A refund or exchange will be offered based on availability.

5. Accessories

  • Eligibility for Return: Accessories such as grips, overgrips, wristbands, or other similar items can be returned within 7 days if unopened and unused.
  • Non-Refundable: Opened or used accessories are not eligible for return or refund.
  • Refund Options: Refunds will be processed to the original payment method after the return inspection.

General Conditions

  • Proof of Purchase: A valid receipt or order confirmation must be provided for all returns and refunds.
  • Shipping Costs: Return shipping costs will be covered by the customer unless the item is faulty or incorrect. Shipping fees are non-refundable.
  • Faulty or Damaged Items: If you receive a defective or damaged product, please contact us within 48 hours of delivery for a replacement or full refund.
  • Process Time: Refunds will be processed within 5-10 business days after receiving the returned item and completing the inspection.

How to Initiate a Return

To initiate a return, please contact our customer support team at support@padelshop.mu with the following information:

  1. Your order number.
  2. The item(s) you wish to return.
  3. Reason for the return (optional but appreciated).

By shopping with us, you agree to the terms of this Return and Refund Policy. If you have any questions or concerns, feel free to reach out to our support team.